Privacy Policy

1. Who We Are

BigMoetsy ("we," "our," or "us") operates the online store at bigmoetsyos.polsia.app — a curated general merchandise marketplace. For privacy-related inquiries, contact us at bigmoetsyos@polsia.app.

2. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit our store.

Information you provide:

• Order information — name, email address, shipping address, and phone number (when placing an order)
• Payment information — credit/debit card details, billing address (processed securely by Stripe — we never store raw card numbers)
• Communications — messages you send us via email or contact forms
• Newsletter signup — email address (if you opt in)

Information collected automatically:

• Usage data — pages visited, time spent on site, referring URLs
• Device data — browser type, operating system, IP address
• Cookies & tracking pixels — see Section 5 for full details

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (shipping, confirmation emails, receipts)
• Communicate with you about your order status or support requests
• Send marketing emails if you have opted in (you can unsubscribe at any time)
• Detect and prevent fraud or unauthorized transactions
• Improve our website and product offerings through analytics
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Payment Processing (Stripe)

When you make a purchase, your payment information is transmitted directly to Stripe's secure servers using TLS encryption. Stripe stores payment data on your behalf and may retain it for fraud prevention and legal compliance purposes under their own Privacy Policy.

Stripe may use your payment data to:

• Authorize and process your transaction
• Detect and prevent fraudulent activity (Stripe Radar)
• Comply with financial regulations and anti-money-laundering laws

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and understand how our store is used.

Types of cookies we use:

• Essential cookies — required for the site to function (shopping cart, session management). Cannot be disabled.
• Analytics cookies — help us understand visitor behavior (page views, traffic sources). Used to improve the store.
• Marketing cookies — used to deliver relevant ads and measure ad performance (see Meta Pixel below).

Meta Pixel (Facebook/Instagram Ads): We use the Meta Pixel on our site to measure the effectiveness of our advertising campaigns on Facebook and Instagram. The Pixel may collect your IP address, browser type, page views, and purchase events. This data is shared with Meta Platforms, Inc. and used to serve you relevant ads. You can opt out of Meta's ad tracking via Facebook's Ad Preferences.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality (e.g., cart persistence).

6. Email & Newsletter Data

If you subscribe to our newsletter or create an account, we store your email address to send you order updates and (if opted in) promotional emails.

You can unsubscribe at any time by clicking the "Unsubscribe" link in any email we send, or by emailing us at bigmoetsyos@polsia.app. We will remove you from marketing lists within 5 business days.

We do not share your email address with third-party marketers.

7. Third-Party Services

We use a limited set of trusted third-party services to operate our store. Each has its own privacy policy:

• Stripe — Payment processing. stripe.com/privacy
• Meta (Facebook/Instagram) — Advertising and analytics (Meta Pixel). facebook.com/privacy/policy
• Google Fonts — Font delivery. policies.google.com/privacy
• Google Search Console — SEO monitoring (site verification only, no user data shared).

We do not integrate with additional advertising networks or data brokers.

8. Data Retention

We retain your personal data only as long as necessary:

• Order data — kept for 7 years for accounting and legal compliance
• Email/newsletter — kept until you unsubscribe or request deletion
• Analytics data — aggregated and anonymized, retained indefinitely
• Support communications — kept for 2 years after resolution

9. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that we delete your personal data (subject to legal retention requirements)
• Opt-out — unsubscribe from marketing emails at any time
• Data portability — request your data in a portable format

To exercise any of these rights, email us at bigmoetsyos@polsia.app. We will respond within 30 days.

10. Children's Privacy

BigMoetsy is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Data Security

We implement industry-standard security measures to protect your personal data:

• All data transmitted between your browser and our servers is encrypted using TLS (HTTPS)
• Payment data is handled exclusively by Stripe and never stored on our servers
• Access to customer data is restricted to authorized personnel only

While we take reasonable precautions, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately at bigmoetsyos@polsia.app.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be communicated via email or a notice on the site.

Your continued use of BigMoetsy after any changes constitutes your acceptance of the updated policy.